By admin 
The Westgate Resorts have always been known for their superior guest experience, offering a unique blend of luxury and comfort that has earned them high ratings among travelers worldwide. However, the recent changes in the hospitality industry and customer expectations have led to a significant transformation in the Westgate guest experience. This article explores what’s changed at Westgate Resorts and how these changes are affecting their ratings.
One of the most notable changes is evident in their heightened commitment to safety and hygiene standards. In response to the global pandemic, Westgate has implemented stringent cleaning protocols throughout all its properties. These include frequent sanitization of public areas, use of hospital-grade disinfectants for room cleaning, provision for contactless check-in/check-out processes, and adherence to social distancing norms.
In addition to this, they’ve also introduced flexible booking options with free cancellation policies which provide guests with peace of mind during uncertain times. These initiatives not only ensure guest safety but also instill confidence in potential visitors about choosing Westgate as their ratings preferred accommodation option.
Westgate has also realized that modern travelers seek more than just comfortable accommodations; they desire authentic experiences that enable them to immerse themselves fully into the destination’s culture. To cater to this demand, they have revamped their services by integrating local experiences into their offerings such as guided tours around local attractions or hosting cultural events on-site.
Moreover, technology has become an integral part of the new guest experience at Westgate Resorts. The introduction of digital tools like mobile apps for room service orders or spa bookings enhances convenience for guests while reducing human interaction – another crucial aspect considering current health concerns.
Despite these adaptations catering towards modern travel trends and pandemic-induced needs, Westgate hasn’t compromised on its core values centered around exceptional customer service and providing luxurious yet homely accommodations. Their staff continues to be trained regularly on delivering personalized services tailored according to individual guest preferences.
These strategic measures taken by Westgate reflect positively on its ratings across various platforms. Guests have not only appreciated their efforts towards ensuring safety and hygiene but also lauded their innovative approach to providing unique, local experiences.
In conclusion, the new guest experience at Westgate Resorts is a testament to their adaptability in the face of changing industry trends and challenges. While they continue to uphold their reputation for luxury and comfort, they’ve successfully managed to integrate modern demands into their services without compromising on quality or safety. As a result, Westgate’s ratings remain high as they continue to redefine hospitality standards in these evolving times.